Privacy policy

Jobcom is operated by Jobcom Holdings Pty Ltd (ABN 59 701 516 789), an Australian company. This policy covers the personal information we handle through the platform and this website. You can contact us about privacy at any time through our contact page, or use our privacy request page to exercise your rights directly.

For account holders: name, email and organisation details needed to operate the platform.

For Self Service LMT account holders, also: the business name and Australian Business Number, a Migration Agents Registration Number if you give one, and records of the credits you buy and use. Card payments are taken by our payment provider, Stripe, which collects and holds your card details; Jobcom does not see or store them.

For applicants: the details and documents you choose to provide when you apply, such as your name, contact details, work rights and residency information, salary expectation, screening answers and resume. We also record where an application came from and the time it was submitted.

For people who join our talent pool: the details and documents you provide when you register, such as your name, contact details, suburb and state, the roles you are looking for, your experience, qualifications, licences and tickets, work rights, availability, salary expectation and resume, together with the consent you gave and when you confirmed your email.

For everyone who uses the site: limited technical information such as IP address, needed to keep the site secure and to limit abuse, and the essential cookies described below. We do not use advertising or analytics trackers.

You can browse the site and make a general enquiry without identifying yourself. To apply for a role or use an account you need to provide real details, because the service cannot be delivered anonymously.

We use account information to operate the platform. We use applicant information to consider you for the role you applied to, and to contact you about your application. We do not sell personal information.

Your application and documents are shared with the hiring employer and its authorised representatives (for example, its migration agent), and are stored in that employer’s account within Jobcom so they can assess and contact you. When the employer or its representative asks for applications, we send them your details, your screening answers and your documents, by email or as a downloadable file. Copies sent to them are then held by them. Jobcom also accesses this information to operate and support the service.

Because Jobcom advertises roles as part of Labour Market Testing, we keep records of the recruitment process for the employer’s employment and compliance purposes. The evidence pack we prepare as the advertising record uses summary information only, such as the number of applicants and the general outcome, and does not name applicants. It is separate from the applications themselves, which are provided to the employer and its representative as described above.

If you join our talent pool, we use your details to consider you for suitable roles as they come up and to contact you about them, and where we reasonably consider you suitable for a role we may provide relevant details and documents to that prospective employer. We share only what is relevant to that opportunity. Your talent pool details are seen by Jobcom staff and are not given to AI tools.

When you apply through Jobcom you give a consent that also covers other suitable employment opportunities. Where you have given it, we may consider you for other roles, including employer-sponsored and skilled migration opportunities, and provide relevant information and documents from your application to another prospective employer where we reasonably consider you suitable for an opportunity with them. We share only what is relevant to that opportunity, a staff member chooses what is shared, and every disclosure is recorded. You can ask us to stop considering you for future opportunities at any time, through our privacy request page or by contacting us, and we act on that immediately.

We use AI-assisted tools to help our staff review applications. With the consent you give when you apply, these tools read the information in your application, such as your resume, qualifications, licences, employment history, skills, experience and your answers to screening questions, and compare it with the requirements of the role, to prepare an assessment for a staff member. Each point in an assessment is linked to the document or answer it came from, and a document is only ever treated as sighted, never as independently verified, unless it has been checked with the issuing body.

A person reviews every application and makes every decision: the tools do not decide whether you are shortlisted, hired or rejected, and nothing is rejected automatically. An analysis covers one application at a time, runs when your application is submitted or when our staff request it, and every run is recorded. If a document cannot be read, the assessment says so rather than guessing.

Where an application shows potential for employer-sponsored or skilled migration opportunities, the AI-prepared notes can also include your current visa and the visa options that may suit your circumstances, checked against the published visa criteria. They help the Jobcom staff who screen your application, including our internal Registered Migration Agent, decide whether to consider you for those opportunities. They are an internal recruitment record for Jobcom, not migration advice to you and not a decision about any visa; any migration advice you receive would come only from a registered migration agent engaged to advise you. Only applications a member of our staff has personally reviewed and approved are considered for those opportunities.

The AI tools are provided by an AI service provider that processes information in the United States, under commercial terms that do not permit your information to be used to train its models. Details are on our sub-processor list.

Some advertisements on Jobcom are placed by businesses themselves through Self Service LMT. When you apply to one of these, your application, your answers and your documents are provided to the business that placed the advertisement, which reads them in its Jobcom account and handles them under its own privacy obligations. Jobcom stores them and keeps a record of the advertising.

Applications to Self Service LMT advertisements are not reviewed by AI tools, are not handled by the automated steps described below other than the recording of a repeat application, are not added to our talent pool and are not used to consider you for other roles or shared with other employers. The consent you give when you apply to one of these advertisements says so.

Personal information is shared with the hiring employer and its authorised representatives, with the service providers that help us run the platform (such as hosting, email delivery, payments and security checks), and where the law requires disclosure. Where you have consented to being considered for other opportunities, relevant information from your application may also be shared with another prospective employer, as described under How we use it. We do not sell or rent personal information, and we do not share it with advertisers. If you need details of our providers for a security or privacy assessment, ask us through our contact page.

Some steps in handling applications are carried out by computer programs. This section describes the decisions those programs make on their own, the help they give our staff, and the kinds of information they use. The AI-assisted tools that help our staff review applications are described in the section above.

Where an employer chooses screened delivery, we use the answers you provide, such as your work rights and salary expectation, to decide automatically whether your application is forwarded to the employer immediately or held for a person to review. This affects routing only. It is not a decision about your suitability, it does not reject your application, and your application is retained and remains available to the employer and its adviser. A person makes any decision about your application.

If you apply again for the same role in the same listing, we use your email address and the role you applied for to record the repeat automatically as a duplicate of your earlier application. Your earlier application is unaffected and remains the one being considered. The repeat, and anything new you attached to it, is kept with your record and can be reviewed by our staff. Applying for a different role in the same listing is treated as a normal application.

Your answers to a listing’s screening questions can also produce a suggested outcome, prepared automatically against the requirements the employer set for the role and shown to our staff with the reasons for it. It is a suggestion only: a staff member accepts or overrides it, and no application is ever declined automatically.

Personal information is processed and stored in Australia, except that some service providers process information overseas, in the European Union and the United States and other countries, and through a global edge network. This covers three things.

Notification email delivery: a recipient address and the message text, never resumes or documents.

Our business email service, which carries our correspondence with employers, their representatives and applicants. When an employer or its representative asks for applications, the email we send them carries the applicant’s details, screening answers and documents, so that email is processed by this service.

The automated tools, including AI-assisted tools, that help us prepare advertisements from the business and job details a company or agent sends us, and that help us read our correspondence with them and the expense documents we upload. These business-intake tools are not given applicants’ own emails or documents, and the applicant names, email addresses and phone numbers we hold are removed from anything sent to them. If a company or agent includes someone else’s personal information in their own email to us or a file attached to it, that email or file may still be read by those tools. Attached files are first checked on our own systems, and one that looks like a person’s resume or identity document is held back unless our staff decide it should be read.

The AI tools that review applications, described under AI-assisted review of applications. With the consent you give when you apply, these read your application, screening answers and the documents you upload, one application at a time, to prepare an assessment for our staff. They are the one exception to the previous paragraph, they operate only with that consent, and every run is recorded.

We use cookies only where the site cannot work without them. When you sign in to an account, a session cookie keeps you signed in; it is not readable by scripts, expires after a period of inactivity and is removed when you sign out. Public forms such as the application and contact forms use a bot-protection check that may set its own cookies while it runs. Browsing the public site sets no sign-in cookies at all.

There are no advertising cookies, no analytics trackers and no cross-site tracking. You can clear or block cookies in your browser at any time; because every cookie we use is essential, blocking them will prevent signing in and may prevent protected forms from submitting, while the rest of the site still works.

Applicant documents are private and access-controlled, encrypted in transit and at rest, and every access to them is logged. There are no public file links. Uploaded files are checked before they can be opened.

These are the periods Jobcom has chosen, counted from when the campaign the information belongs to ends. Resumes and other application documents are deleted after 1 year. Applicant contact details are removed after 2 years; a record of the application with no name or contact details remains, so the campaign’s figures stay consistent. The advertising evidence (the evidence pack, screenshots, listing addresses and dates, and application figures, none of which name applicants) is kept for up to 5 years and then deleted. An employer may set different periods for its own records.

If we have approved you into our skilled migration talent pool, we keep your application and documents while you remain in the pool, because the consent you gave covers considering you for future opportunities. That longer retention ends as soon as you ask us to stop considering you, or we remove you from the pool, and the periods above then apply. Records of what was shared with an employer are kept without your identifying details after that.

If you join our talent pool, your details and documents are kept for 12 months from the day you confirmed your email, then deleted. If you do not confirm your email within 7 days, what you sent is deleted. You can ask us to remove you sooner at any time, and our staff may remove you earlier, for example once you have found work.

A deletion request is acted on sooner than these periods, and also removes you from the talent pool. A record placed under a legal hold, for example because of a dispute, is kept until the hold is lifted. Deleted information can remain in backups for a limited time until those backups expire. The backups Jobcom makes itself are kept for 30 days; our database hosting provider also keeps its own backups for a limited period.

You can ask what personal information we hold about you and request access, correction or deletion through our privacy request page or by contacting us. We verify that a request comes from the person concerned before acting on it, and we respond within a reasonable time, normally within 30 days.

If a record about you is under a legal hold, we tell you, and it is kept until the hold is lifted. Copies of your application already sent to an employer or its representative are held by them, so you can also ask them directly.

If a data breach occurs that is likely to result in serious harm, we assess it promptly and notify the affected people and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

If you believe we have mishandled your personal information, contact us first and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy. Where a change is material, we will make the updated policy available on this page and record the effective date.